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AI-powered IT support that actually resolves tickets.

SecureDesk gives your team instant IT support powered by AI, a state-of-the-art ticketing system, and JellyPhish — our built-in email phishing analyser. SIEM endpoint monitoring is in development.

Get a quoteCall 0333 880 0922

What's included

AI-powered instant IT support and troubleshooting
State-of-the-art ticketing system with automated routing
JellyPhish email phishing analyser
Self-service knowledge base and portal
Automated ticket prioritisation and escalation
SLA tracking and reporting
SIEM endpoint monitoring dashboard (coming soon)
Integration with your existing tools and workflows

Who this is for

  • ●Businesses without a dedicated IT helpdesk
  • ●Teams drowning in IT support requests
  • ●Organisations that want their staff to verify suspicious emails instantly
  • ●Companies looking to reduce IT support response times
  • ●IT managers who want visibility into support trends and resolution rates

How it works

engagement — process
$ securedesk --discover --audit-workflows
Discovery

We map your current IT support workflows, identify bottlenecks, and plan the SecureDesk deployment.

$ securedesk deploy --ticketing --jellyphish --ai-support
Deployment

We deploy the ticketing system, configure JellyPhish for your email environment, and set up AI-powered support routing.

$ securedesk train --knowledge-base --team-onboard
Onboarding

We populate the knowledge base with your common issues and train your team on using SecureDesk and JellyPhish.

$ securedesk run --monitor --optimise
Live operation

SecureDesk handles tickets, JellyPhish analyses suspicious emails, and we continuously optimise based on resolution data.

What you get

Fully configured SecureDesk ticketing system
JellyPhish email phishing analyser
AI-powered support triage and routing
Self-service knowledge base
SLA dashboards and reporting
Team onboarding and training
Ongoing optimisation and support

Pricing

SecureDesk pricing is based on the number of users. Contact us for a quote tailored to your team size and requirements.

~/faq

Frequently asked questions

What is JellyPhish?+
JellyPhish is our email phishing analyser built into SecureDesk. When your staff receive a suspicious email, they can forward it to JellyPhish for instant analysis. It checks sender reputation, link destinations, attachment safety, and known phishing patterns — then gives a clear verdict your team can act on.
How does the AI support work?+
SecureDesk uses AI to understand incoming tickets, suggest solutions from your knowledge base, and route complex issues to the right person. Common problems get resolved instantly. It's not a chatbot giving generic answers — it learns your environment and gets smarter over time.
What about the SIEM dashboard?+
We're currently building a SIEM module into SecureDesk that will let businesses monitor their own endpoints in real time. Track device health, detect anomalies, and get alerts — all from the same platform your team already uses for IT support. It's coming soon.
Can it integrate with our existing tools?+
Yes. SecureDesk integrates with common email platforms, Microsoft 365, Google Workspace, and most IT management tools. We configure the integrations during deployment so everything works from day one.

$ get-started

Ready to get started?

Book a free assessment. No jargon, no pressure. We’ll tell you where you stand and what to fix first.

Book a free assessmentCall 0333 880 0922

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